PRIVACY POLICY
INTRODUCTION
Thank you for using PRODIGY GAMES PTE. LTD. (hereinafter referred to as “us”, “our”, or “we”) products and services! We respect privacy rights of the users who use our official website and use our products including using the Playza provided through mobile devices, PC, official website and other authorized platform (“Playza”), and/or otherwise using or accessing any of the services we provide including but not limited to customer service, marketing, advertising and community services (“our service”).
This Privacy Policy explains why and how we collect, restore, and process your personal information and which rights you have over your personal information. By logining in our website or otherwise using our service, you acknowledge and agree that: you have read this Privacy Policy in details and fully understand and agree with the terms in it. You have the right to raise objections to certain terms in this privacy policy, and you acknowledge that your objection may lead to malfunction of certain basic functions of the Playza.
The minimum age to create an account in Playza is 13 years old (USA) (or otherwise or specified by the laws and regulations of your country of residence). We strongly recommend that you obtain the consent of your parents or guardians before creating an account and providing personal information for collection, as the higher standard of minimum age requirements applies when collecting personal data according to the laws of the respective country or the platform requirements.
If you have any questions regarding our privacy policy or our data protection practices, please contact us as described in the Section 9 (“Contact Us”).
1 How we collect and use your personal information
When you use the Playza, we will collect your personal information in the following ways:
1.1 complete registration
a)When you register Playza account, we need to collect your mobile phone number and the login password. The information we collect above is in order to help you complete Playza account registration, to protect your account security . If you don't provide this information, we will not be able to create accounts for you.
b) To facilitate your use of Playza, you can log into this product through Facebook and Google. To achieve the above purposes, we may need to obtain and collect your third-party account information (nickname, avatar) from third parties.
1.2 To provide products and basic services to you. We may collect device information, network information and log information.
a)Device information: Unique device identifier (IMEI Device serial number device Mac address Android ID SIM card IMSI information), Device name, Device type and version Operating system version Application version.
b) Network information: IP address, Network quality data, Network type, Network strength, Network speed.
c) Log Information: login log Item log Commodity purchase log Activity log Upgrade log Chat log In-game friends and other game logs generated when users use the game service.
We collect the above information from you to ensure your normal use of our services, maintain the normal operation of basic game functions, optimize game product performance, and improve your game experience. If you do not provide such information, you will not be able to use the services However, please note that when we collect your unique device ID, we will apply for your permission to open the device. You can refuse to provide the above permission. Your refusal does not affect the use of basic game services
1.3 Date of Birth. According to applicable laws and regulations, we will collect this information to verify your age only when you expressly Agree( “Agree”) to and provide such information voluntarily. Since we do not have other access to verify your age, the age you provide with us by yourself will be considered as the basis of our judgement concerning the age limits or other similar matters.
1.4 Physical Location: We use this information to provide some Location Based Services such as forming a team with people nearby. We use this information with your consent to this Privacy Policy.
1.5 To ensure the security of the network and services. We will collect your following information in order to ensure the security of the network and services:
a)Android version:Application information (APK name, version, running time, progress name), account, device information (model, OS version, brand, CPU structure, ROOT status, unique identifier of the ROM, screen resolution, system running time, whether the emulator is running, installed APK information, Mac address, network type, name of the running application, SD card application list of file names in the cache directory and WIFI name);
1.6 Help you complete the payment. When you use the consumption function of Playza, we will collect your top-up record and consumption record information, so that you can check your transaction record and protect the security of your virtual goods to the greatest extent. Recharge records and consumption records are sensitive information. Collecting the above information is necessary to realize the consumption function of Playza; otherwise, the transaction cannot be completed.
1.7 Information for drawing random prizes: name, Email, phone number, mailing address, UID, nickname and country/region. If you wish and agree to draw random prizes and are lucky enough to win a prize, we will use your UID, address and other information as necessary to disclose your UID and/or nickname when issuing and announcing digital prizes and/or offering physical prizes. For users who do not win, we will not publish or disclose the above information in any form.
1.8 Information for Advertising: Ad ID and device information; we store the Ad ID and other device information along with your personal information to monitor the effectiveness of our advertising and marketing program.
1.9 Customer service and after-sales Service. When you contact our customer service or use other user response functions (including personal information protection complaints or suggestions, other customer complaints and demands), we may require you to provide necessary personal information to match and verify your user identity. We could also save your contact information (you use when you contact us or you offer other contact way) to us, you and our communication/phone records and content, and other necessary information associated with your demand, so that contact with you or help you to solve the problem, or record related processing scheme and the results of the problem.
2 The way we use Cookie and similar technologies
2.1 We use Cookie and similar technologies on our websites and app to help us understand and improve our service, as well as to understand your preferences. A Cookie allows us to remember your actions and preferences on the website (such as your login details, your language settings, and your font size preference) over a period so you don't have to re-enter them whenever you come back to the website or browse from one page to another.
2.2 You can manage or delete cookies according to your preferences You can remove all cookies saved on your computer. Most Web browsers have a Cookie blocking function.
2.3 Many web browsers have a Do Not Track feature that can issue Do Not Track requests to web sites. Currently, no major Internet standards bodies have policies in place that govern how web sites should respond to such requests. But if your browser has Do Not enabled Track, then we will respect your choice.
3 The way we share your personal information
3.1 Please note that we have not and does not sell Personal Information about you to third-party companies for their independent purposes.
3.2 We will not share your personal information with any company, organization or individual, except for the following situations:
3.2.1 Under legal circumstances: We may share your personal information with other parties in accordance with laws and regulations for dispute resolution, or as required by administrative and judicial authorities according to law.
3.2.2 With your explicit consent, we may share your personal Information with Related group companies: the association in our direction to you or to provide services to us, we may be associated with our company to share your personal information But we will only share the necessary personal information, and the affiliated party for your information processing bound by this privacy policy associated company if you want to change your personal information processing purpose, will once again ask for your authorization and consent
3.2.3 Sharing with Partners: For the purposes stated in this Privacy Policy, we may entrust authorized partners to provide you with certain services or perform functions on our behalf only for the purposes stated in this Policy that are legally and legitimately necessary Share your information for the express purpose. Authorized partners can only have access to information necessary for the performance of their duties. We will sign strict data protection agreements with them, requiring them to handle personal information in accordance with our instructions in this Privacy Policy and any other relevant confidentiality and security measures.
3.2.4 Please note that we will share your personal information with the following partners/contractors in order to maintain the proper functioning of our current game services:
Name of SDK contractor | Function of the SDK | Official websites of the SDK contractor |
Firebase | Statistical Analysis | |
Facebook | Statistical Analysis | |
Flurry | Statistical Analysis | |
Google Analytics | Statistical Analysis | |
Google reCaptcha | Verify message | |
AppLovin | Advertising | |
Facebook Audience Network | Advertising | |
Google AdMob and their partners
| Advertising | |
Google AdSense | Advertising | |
IronSource | Advertising | |
MoPub and their partners | Advertising | |
Pangle | Advertising | |
Unity Ads | Advertising | |
Vungle | Advertising | |
Facebook Analytics | Advertising | |
Facebook Ads conversion | Advertising | |
4 Data retention
4.1 We operate around the world. By accepting this Privacy Policy, you understand and agree that your information may be processed on servers which will be located on any country in the world. Please note that different countries may have different personal information protection laws than your own country, we will try to ensure that adequate safeguards are in place to protect your personal information in this policy.
4.2 We will only hold your personal information for the period necessary for the purposes set forth in this Privacy Policy and for the time required by laws and regulations. If we terminate our services or operations, we will stop collecting your personal information in a timely manner, notify you in advance in accordance with relevant laws and regulations, and delete or anonymized your personal information after we terminate our services or operations, unless otherwise stipulated by laws, regulations, or regulatory authorities.
5 Data Security
5.1 We implement appropriate technical and organizational measures for your information security to prevent loss, improper use, unauthorized access, or disclosure.
5.2 Although we will do our best to protect your personal information, unfortunately, you should understand that the transmission of information via the internet is not completely secure.
5.3 In case of personal information disclosure and other security incidents, we will initiate emergency plans to prevent the expansion of security incidents and inform you in the form of push notifications, announcements, and other forms.
6 Your right to control your information
You have certain rights in relation to the personal information we hold about you.
6.1 Opt out of advertising and/or marketing materials. You may opt out of receiving advertising and/or marketing communications, such as marketing emails we send you, at any time. If you wish to do so, please contact us at prgames.bd@gmail.com
6.2 Access. You have the right to access personal information we hold about you, how we use it, and who we share it with. If you believe we hold any other personal information about you, please contact us at prgames.bd@gmail.com
6.3 Correction. You have the right to correct any personal information held about you that is inaccurate. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at prgames.bd@gmail.com
6.4 Right to Erasure (or Right to Request Deletion of Personal Information). You have the right to request the deletion of personal data concerning you if the reason why we could collect it does not exist anymore or if there is another legal ground for its deletion. As a result of deleting all your Playza account, you will lose access to Playza services including account, related subscription, and related information linked to your account, and other services accessed through your account.
6.5 Right to Object. According to applicable laws and regulations in your country/region of residence, when our processing of your personal data is based on legitimate, you have the right to object to this processing. If you object, we will no longer process your personal data unless there are compelling and prevailing legitimate grounds for the processing as stipulated by applicable laws and regulations in your country/region of residence; in particular, if the data is necessary for the establishment, executions, or defense of legal claims. You also have the right to lodge a complaint at a supervisory authority.
6.6 Right to Restrict the Processing of Your Personal Data. Under certain circumstances stipulated by applicable laws and regulations in your country/region of residence, you have the right to obtain restriction of processing of your personal data.
6.7 Right to Data Portability. You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller under the conditions stipulated by applicable laws and regulations in your country/region of residence.
If you have any questions about data protection, or any requests for resolving issues with your personal information, we encourage you to primarily contact us as described in the Section 9(“Contact Us”). We will respond to all requests within a reasonable time frame.
7 The protection for minors
7.1 Please reconfirm and pay special attention to the fact that Playza is not intended for children. By children, we mean users under the age of 13 years old; or age stipulated in applicable local laws and regulations in your country/region of residence. If you are a minor over 16 years old but under the legal age of majority ("Minor") as defined by the laws and regulations of your country of residence (14/16/18/20), please do not send us any personal information, including your name, address, phone number or e-mail address.
7.2 We strongly urge parents to supervise children and minors not to disclose personal data without prior parental consent. Minors may use and access our service only with the involvement of a parent or legal guardian.
7.3 We do not knowingly collect personal information from children/minors for any purpose. If we learn that we have collected personal data of a minor, we will delete that data as soon as possible. If you believe that we collect personal information of a child, please contact us at prgames.bd@gmail.com and we will delete such information.
8 Update of the Policy
8.1 This Privacy Policy may be revised, amended, or modified from time to time. Please visit this page to stay in touch with any changes.
8.2 If the update of this Privacy Policy causes a material reduction or significant change to your rights, we will notify you in at least one of the ways through website announcement, push notice, pop-up notice or other methods before the change of this Policy takes effect. If you do not agree with such change, you can choose to stop using our Services. If you continue to use it, it signifies that you have fully read, understand, and agree to be bound by this Policy as amended.
9 Contact Us
9.1 To fulfil the requirement stipulated by GDPR, CCPA, and other data protection regulation, PRODIGY GAMES PTE. LTD. is the data controller of Playza. If you have questions relating to this Privacy Policy, wish to make a complaint about how we process your personal data, or exercise your rights as data subject, please contact us through following methods:
Address: 2 JALAN LOKAM #04-34 SINGAPORE (537846)
If you would like to contact us in a more convenient way, you can send an email to our Data Protection Office: prgames.bd@gmail.com
And we will endeavor to deal with your request as soon as possible.